We are seeking an experienced and dynamic HR leader to oversee Global HR Operations, ensuring exceptional delivery of HR services and operational excellence across the region. This role requires a strategic mindset, strong leadership, and the ability to inspire and develop a high-performing team while fostering a collaborative, customer-focused environment.

About the Role

The position is responsible for the daily leadership of a regional Global HR Operations (GHRO) team, supporting employees, managers, and HR partners with HR services and processes. The role focuses on achieving high service levels, driving continuous improvement, and partnering with cross-regional leadership to implement strategic initiatives that enhance the employee experience and operational efficiency.

Responsibilities

Regional Operations

• Oversee daily activities of the GHRO team to meet Service Level Agreements (SLAs) and resolve client issues.
• Allocate work effectively based on staffing levels, skills, and priorities, including cross-regional coordination.
• Provide direct support and manage escalations for complex, time-sensitive, or confidential HR matters.
• Develop team members’ knowledge and capabilities through coaching and training on systems, processes, and enterprise practices.
• Foster a healthy, collaborative, and high-performing team culture.

Strategy Development and Execution

• Identify and implement opportunities for improvement in service delivery, cost efficiency, and employee experience.
• Ensure compliance through audits and drive corrective actions as needed.
• Collaborate with senior managers and stakeholders on operational improvements and strategic initiatives.
• Leverage technology to streamline operations and enhance the GHRO community.
• Lead and contribute to enterprise-level projects.

Team Development and Community Building

• Model and promote organizational values, fostering engagement and a strong sense of community within GHRO.
• Positively guide team members through change, including new technologies, processes, and expanding responsibilities.
• Build cross-functional and cross-regional collaboration, promoting positivity, flexibility, and shared purpose.

Requirements

• Bachelor’s degree in Human Resources, Business, or related field.
• Minimum of 5 years’ leadership experience or functional HR expertise.
• Proven experience in HR Operations or a similar environment.
• Experience managing teams through organizational and operational change.
• Previous experience in a large, dynamic, and fast-paced environment is highly desirable.

Skills and Competencies

• Strong leadership abilities, with a focus on team development and organizational performance.
• Excellent interpersonal and negotiation skills, with professionalism and tact in handling differing viewpoints.
• Proven problem-solving, conflict resolution, and continuous improvement mindset.
• Ability to manage multiple priorities effectively in a dynamic environment.
• High level of initiative, urgency, and follow-through.
• Ability to build trust and strong relationships across all organizational levels.
• Strong organizational and confidentiality skills.
• Proficiency with Microsoft Office and HR information systems; technical aptitude for learning new tools.

Why Apply

• Opportunity to lead and shape HR service delivery in a global, collaborative, and fast-paced environment.
• Chance to work on impactful, enterprise-level projects and operational improvements.
• Be part of a strong HR community that values innovation, service excellence, and employee experience.
• Develop and mentor a talented team while driving meaningful organizational change and growth.



This role is ideal for a strategic, hands-on HR leader who thrives on delivering results through people, process, and technology while fostering a culture of collaboration and continuous improvement.