Step into a leadership role where innovation meets excellence in luxury retail. This position is ideal for a seasoned professional who thrives at the intersection of retail performance, operational excellence, and client experience. As the Retail Development & Performance Manager, you will play a pivotal role in transforming strategy into impactful retail execution across a dynamic network of stores.

About the Role

The Retail Development & Performance Manager is responsible for leading the implementation of the retail strategy, ensuring operational efficiency, enhancing customer experience, and driving sell-out performance across all channels. Reporting to the National Sales Director, this role serves as the key liaison between headquarters and field teams, ensuring alignment, innovation, and excellence in retail operations.

This role manages multiple functions, including field coaching, private sales, national ambassador programs, retail marketing operations, and store administration. You will also lead the development and optimization of new and existing retail spaces, tools, and processes.

Responsibilities

Retail Performance Management

• Guide and challenge retail budget development, including KPIs and P&L performance.
• Analyze and benchmark retail metrics across markets and stores.
• Evaluate retail tool ROI using both qualitative and quantitative data.
• Collaborate cross-functionally to develop action plans that elevate retail performance.
• Organize and present Retail Scorecards, performance reviews, and workshops.
• Align in-store activation plans with overall retail strategy.
• Manage customer experience tracking and clienteling initiatives (NPS, Mystery Shopping, VIP engagement).

Retail Operations Management

• Implement and refine operational tools and store communications (e.g., newsletters, master planning).
• Improve POS processes, including personalization services and stock handling.
• Support architectural and merchandising efficiency at POS level.
• Oversee third-party retail service providers (e.g., engraving, music, delivery).
• Lead annual updates to the Store Handbook and assist with store openings and audits.
• Support Area Managers with workload planning and inventory processes.
• Drive system rollouts and updates in collaboration with IT (e.g., Salesforce, payment systems).

Distribution Strategy

• Assess store productivity to inform distribution strategy, including store closures or expansions.
• Support the pitching and execution of high-end retail introductions and new store concepts.
• Lead CAPEX presentations for approval of retail projects.

Retail Marketing & Private Sales Operations

• Collaborate on the strategy and execution of high and small profile promotions and pop-ups.
• Lead the development and execution of high-value client (VVIC) events in partnership with CRM.
• Define and manage strategies for exclusive and exceptional product lines.

National Ambassador Program

• Identify and prioritize retail performance needs across channels and events.
• Develop tools and career paths to empower National Ambassadors.

Change Management & Strategic Leadership

• Collaborate with cross-functional teams (Marketing, Digital, Education, Finance, IT) to build omnichannel services.
• Act as a field advocate to ensure operational excellence and customer satisfaction.
• Drive acceptance and implementation of strategic initiatives through workshops and field engagement.
• Lead continuous improvement and change management efforts across the retail organization.

Requirements

• Degree from a business school, university, or engineering program.
• Minimum 5 years’ experience in retail management or consulting with a focus on retail strategy and tools.
• Strong analytical and project management skills.
• Demonstrated ability to think strategically and work across diverse stakeholder groups.
• Skilled in team motivation, cross-functional collaboration, and field engagement.
• Proactive, innovative, and adaptable with excellent interpersonal skills.
• Fluent in English.

Why Apply

• Lead high-impact initiatives in a legacy luxury brand environment.
• Work across a wide spectrum of functions from performance management to client experience.
• Engage in dynamic cross-functional collaboration with local and global teams.
• Drive innovation and shape the future of luxury retail operations.
• Be part of a culture that values creativity, ambition, and sustainability.

This is a compelling opportunity for a passionate retail leader to make a strategic and operational impact in a world-class organization dedicated to excellence and innovation.