We are partnering with a leading B2B SaaS company that delivers advanced guest experience management solutions within the hospitality sector. As part of their growth strategy, they are seeking a dynamic and motivated professional to join their team. The organization is recognized for its innovative technologies that empower accommodation providers to improve service delivery and customer satisfaction through actionable insights and automation.

This role is ideal for a customer-centric professional with a strong background in software services, hospitality, or client success management. You will be responsible for ensuring client success by maximizing the adoption and effectiveness of the company’s solutions. Your work will have a direct impact on improving guest satisfaction and operational performance for hospitality clients across the globe.

• Serve as the main point of contact for a portfolio of hospitality clients, ensuring optimal use of software solutions.
• Lead onboarding, training, and ongoing support processes to drive product adoption and client satisfaction.
• Monitor client performance and product usage to identify opportunities for value realization and account growth.
• Provide insights and recommendations based on data analytics to help clients enhance service quality and reputation.
• Collaborate closely with internal product, support, and sales teams to ensure client needs are effectively met.
• Proactively manage client relationships, including handling escalations, renewals, and expansion opportunities.
• Represent client interests in internal discussions, advocating for product enhancements and innovations.

• 3–5 years of experience in customer success, account management, or consulting within SaaS or the hospitality industry.
• Strong understanding of hospitality operations and guest service dynamics.
• Exceptional communication and interpersonal skills, with fluency in English; additional languages are a plus.
• Demonstrated ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
• Analytical mindset with the ability to interpret data and translate insights into strategic action.
• Comfortable working across time zones and cultural contexts.
• Experience with CRM systems and client engagement platforms is advantageous.

• Join a globally recognized leader in the hospitality tech space with a solid track record of innovation.
• Work in a collaborative, mission-driven team that values professional development and impact.
• Be at the forefront of transforming guest experiences through technology and data.
• Gain exposure to a wide network of hospitality brands across diverse geographies.
• Enjoy flexible working conditions and the opportunity to contribute to a rapidly growing organization.